📦FZXFTOY Shipping Policy
Thank you for choosing FZXFTOY! To ensure that your order is delivered smoothly, please read the following shipping policy carefully. We are committed to providing efficient and reliable delivery services while maintaining transparent communication.
🔍 Delivery Address Accuracy
✅ Your Responsibility:
- Please carefully check the delivery address (including zip code, contact number) when placing an order.
- Wrong address may cause the package to be delayed or lost, and we will not bear the relevant responsibility.
🚨 Found that the address is wrong?
Immediately email customerservice@fzxftoy.com (order number required), we will do our best to assist in modifying it before shipping!
🚚 Delivery Time and Shipping Cost
⏳ Processing Time:
- The order will be processed and shipped within 2-3 business days (holidays will be postponed).
🌍 Delivery Time:
- Standard delivery: 10-21 business days (depending on the destination).
- Expedited Option (Orders over $1,000): Free upgrade to DHL/UPS/IP (faster delivery).
- Not enough? Contact customerservice@fzxftoy.com to inquire about paid expedited service.
✨ Free Shipping Benefits:
– Free standard shipping to most countries! Shipping is not free to remote countries.
⚠️ Important Notes
1️⃣ Duties and Taxes
- International orders may incur customs duties/import taxes, which are the responsibility of the recipient.
- It is recommended to consult the local customs in advance.
2️⃣ Order Tracking
- After shipment, you will receive an email with the tracking number.
- Logistics information may take 1-3 business days to update (package is being processed, please be patient).
3️⃣ Shipping Restrictions
- Prohibited goods: dangerous goods such as liquid coolants, gasoline, paint, powders, etc.
- Please check the product page description before purchasing, or email confirmation to customerservice@fzxftoy.com.
4️⃣ Out of stock/pre-order products
- If the order contains out of stock products, we will ship in batches:
– Existing inventory will be shipped immediately, and out of stock products will be reissued after arrival (no additional shipping fee).
🆘 Encountering problems?
- Package delayed? Didn’t receive the tracking number? Other abnormalities?
– Contact customer service immediately: customerservice@fzxftoy.com (with order number), we will respond and solve it within 48 hours!
❤️ Our commitment
- Transparent logistics progress to reduce your waiting anxiety.
- Fully assist in handling emergencies such as customs and address changes.
- Every order is strictly quality inspected to ensure safe delivery.
Thank you for your trust! The FZXFTOY team will always escort your shopping experience.
Last updated: May 20, 2024
👉 Policy changes will be notified via the official website or email.
