Section 1: Cancellation
You can cancel your order within 24 hours of placing an order. Please allow 3-5 business days for a refund to be sent to your original payment method.
Section 2: Returns
We offer a 7-day return policy, if you are not completely satisfied with your purchase, you may return the item in its original condition for a refund or exchange. For detailed instructions, please contact us! (Email:customerservice@fzxftoy.com)
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
To return your product, please email us at (Email:customerservice@fzxftoy.com)
You will be responsible for the shipping costs when returning your item. Shipping costs are non-refundable.
If you are shipping an item valued at more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item
Exchanges (if applicable)
We only replace defective or damaged items. If you receive a damaged or defective product, you can contact us within 48 hours of the product’s arrival to inquire about the defective product. You can contact us at (customerservice@fzxftoy.com)
To be eligible for a return or exchange, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
You will be responsible for paying for shipping when returning an item. Shipping costs are non-refundable.
If you are shipping an item valued at over $100, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Depending on where you live, the time it takes for your exchange product to reach you may vary. Please be patient!
To complete a return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
In some cases, any item that is not in its original condition is damaged or missing parts due to no fault of ours. Contact our team to get you a replacement.
Note: Our policy is valid for 7 days. If it has been more than 7 days since you received your item, unfortunately, we are unable to provide you with a return refund or exchange.
Refunds (if applicable)
Once we receive and inspect your return, we will notify you by email that we have received your return. We will also notify you of the approval or denial of your refund.
If you are approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Delayed or missing refunds (if applicable)
If you have not received your refund, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be credited.
Next, contact your bank. Refunds usually take some processing time to be credited.
If you have done all of this and still have not received your refund, please contact us at (customerservice@fzxftoy.com).
